Jira Service Management

{"xsrfToken":"8ef6a32c1b3ad7cb362f65f6d28f4ea0dc079eff_lout","branding":{"id":"2","key":"embshr","name":"Undergraduate College Finance and Administration","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"UT Austin Service Portal","sharedPortalName":"UT Austin Service Portal","userInitialAnnouncementHeader":"Who is this portal for?","userInitialAnnouncementMessageWiki":"This service desk is for University College Staff, and ApplyTexas Student issues. Please review the portal you are in to ensure it is the space you need to work in.","translations":{"en-US":{"helpCenterTitle":"UT Austin Service Portal","sharedPortalName":"UT Austin Service Portal","announcementHeader":"Who is this portal for?","announcementMessage":"This service desk is for University College Staff, and ApplyTexas Student issues. Please review the portal you are in to ensure it is the space you need to work in. ","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c05500","helpCenterTitleColor":"#fffbfb","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"embshr","projectId":12500,"serviceDeskId":2,"name":"Undergraduate College Finance and Administration","description":"Welcome to the Help Desk for Undergraduate College Finance and Administration. Please select the area below to submit a request for services.\nIf you have a general request and are unsure of what department will handle it, please complete the “General Help Request” form or email EM-Support@austin.utexas.edu.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"39","name":"Backup Documentation","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Backup+Documentation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Backup Documentation Form</a>","callToAction":"Backup Documentation","introHtml":"This is for UT Market Carts, Document Solution Invoices, and documentation from UT Departments that are charging your account directly. THIS IS NOT FOR A VENDOR WHO NEEDS A CHECK OR DIRECT DEPOSIT PAYMENT.","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[9],"key":""},{"id":"35","name":"Contract Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Contract+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Contract Request Form </a>","callToAction":"Contract Request","introHtml":"Submit a request for a new contract or renewal.","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[16],"key":""},{"id":"11","name":"Employee Offboarding - Staff only","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Employee+Offboarding\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Employee Offboarding Form</a>","callToAction":"Employee Offboarding - Staff only","introHtml":"THIS IS NOT FOR STUDENT EMPLOYEES. Submit an offboarding request for an employee leaving the company.","icon":13387,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13387","groups":[11],"key":""},{"id":"28","name":"Employee Onboarding - Staff Only","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Employee+Onboarding\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Employee Onboarding Form</a>","callToAction":"Employee Onboarding - Staff Only","introHtml":"THIS IS NOT FOR STUDENT EMPLOYEES. Submit an onboarding request for a new employee","icon":13390,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13390","groups":[11],"key":""},{"id":"46","name":"General Accounting Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/General+Accounting+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete General Accounting Request Form</a>","callToAction":"General Accounting Request","introHtml":"General Accounting Questions or Requests","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[9],"key":""},{"id":"87","name":"General Help Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/General+Help+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How To Submit General Help Request</a>","callToAction":"General Help Request","introHtml":"Not sure what form to use? Fill this out and we'll get your request to the right place!","icon":13422,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13422","groups":[16,9],"key":""},{"id":"73","name":"General HR Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/General+HR+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete General HR Request Form</a>","callToAction":"General HR Request","introHtml":"Submit questions to Human Resources.","icon":13391,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13391","groups":[11],"key":""},{"id":"67","name":"General Purchase Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/General+Purchase+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete General Purchase Request</a>","callToAction":"General Purchase Request","introHtml":"Need something purchased? Let us know how we can help!","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[16],"key":""},{"id":"86","name":"General Scholarship Request - Not for Awarding","descriptionHtml":"","callToAction":"General Scholarship Request - Not for Awarding","introHtml":"For questions about an established scholarship or scholarship policy/procedure. Do not use this to award a scholarship to a student.","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[17],"key":""},{"id":"36","name":"General Technology Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/General+Technology+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete General Technology Request Form</a>","callToAction":"General Technology Request","introHtml":"General requests for technology help or questions.","icon":13423,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13423","groups":[36],"key":""},{"id":"41","name":"General Travel Request","descriptionHtml":"","callToAction":"General Travel Request","introHtml":"Do you have a general travel question? A question about Policy? Procedure? Training? Please use this form to reach out to us!","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[45],"key":""},{"id":"69","name":"Honorarium Purchase Order","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Honorarium+Purchase+Order\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Honorarium Purchase Order Form</a>","callToAction":"Honorarium Purchase Order","introHtml":"This form is only for individuals acting as guest lecturers, speakers, or performers.","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[16],"key":""},{"id":"77","name":"Inter-Campus Pick-up/Delivery","descriptionHtml":"<a href=\"https://wikis.utexas.edu/pages/viewpage.action?pageId=299043067\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Inter-Campus Pick-up/Delivery Form</a>","callToAction":"Inter-Campus Pick-up/Delivery","introHtml":"Use this form to request Mail services pick up or deliver an item on campus.","icon":13400,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13400","groups":[13],"key":""},{"id":"38","name":"INVOICE Payment Submission - For payment to Vendors only","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Invoice+Payment+Submission\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Payment Submission Form</a>","callToAction":"INVOICE Payment Submission - For payment to Vendors only","introHtml":"Submit Invoice/Receipt for Payment - DO NOT USE THIS FORM TO SUBMIT BACKUP DOCUMENTATION. THIS IS NOT FOR PROCARD RECIEPTS.","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[9],"key":""},{"id":"76","name":"Mail Delivery Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Mail+Delivery+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Mail Delivery Request Form</a>","callToAction":"Mail Delivery Request","introHtml":"To request external shipment or pickup of packages or envelopes.","icon":13400,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13400","groups":[13],"key":""},{"id":"95","name":"Offer Letter Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Offer+Letter+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Offer Letter Request Form</a>","callToAction":"Offer Letter Request","introHtml":"This form is to request an offer letter for finalized recruitment.","icon":13390,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13390","groups":[11],"key":""},{"id":"42","name":"OOEF ","descriptionHtml":"You must submit OOEFs through Docusign.\n<a href=\"https://wikis.utexas.edu/display/embusinessservices/OOEF+Submission+Instructions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete OOEF Submission Form</a>\n<a href=\"https://powerforms.docusign.net/e39cc087-6864-4e3c-b26c-aa55555dee7c?env=na1&acct=d40a37d5-d708-44dd-9ea7-aab378b81326&accountId=d40a37d5-d708-44dd-9ea7-aab378b81326\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Link to Undergraduate College OOEF Docusign</a>\nOnly complete the below if you are in need of an exception.","callToAction":"OOEF ","introHtml":"All OOEFS should be submitted through Docusign. Information below will provide step by stem instructions. If you're unable to access these instructions, feel free to open a General Help Request to gain access. <a href=\"https://powerforms.docusign.net/e39cc087-6864-4e3c-b26c-aa55555dee7c?env=na1&acct=d40a37d5-d708-44dd-9ea7-aab378b81326&accountId=d40a37d5-d708-44dd-9ea7-aab378b81326\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Link to Undergraduate College OOEF Docusign</a>\nThis form is only for exceptions from Docusign.","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[9],"key":""},{"id":"44","name":"Operations Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Operations+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Operations Request Form</a>","callToAction":"Operations Request","introHtml":"For Operations, Move, or Event Requests","icon":13423,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13423","groups":[13],"key":""},{"id":"82","name":"Problem Scholarship Check Request","descriptionHtml":"","callToAction":"Problem Scholarship Check Request","introHtml":"For EMFA staff only.","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[17],"key":""},{"id":"34","name":"Purchase Order Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Purchase+Order+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Purchase Order Request Form</a>","callToAction":"Purchase Order Request","introHtml":"Submit a request to issue a purchase order to a vendor.","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[16],"key":""},{"id":"85","name":"Reclassification Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Reclassification+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Reclassification Request Form</a>","callToAction":"Reclassification Request","introHtml":"This is for the official reclassification of an current department employee. If the employee has received a new position through the application and interview process please submit this request using the Onboard Employee form.","icon":13387,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13387","groups":[11],"key":""},{"id":"59","name":"Recruit a position","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Recruit+a+Position\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Recruit a Position Form</a>","callToAction":"Recruit a position","introHtml":"This is to fill an existing position recently vacated or to create and recruit a brand new position.","icon":13390,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13390","groups":[11],"key":""},{"id":"40","name":"Reimbursement Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Reimbursement+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Reimbursement Request Form</a>","callToAction":"Reimbursement Request","introHtml":"ONLY for non-travel direct reimbursements for purchases/event expenses to employees/students.","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[9],"key":""},{"id":"78","name":"Special Mail Service Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Special+Mail+Service+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Special Mail Service Request Form</a>","callToAction":"Special Mail Service Request","introHtml":"","icon":13400,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13400","groups":[13],"key":""},{"id":"60","name":"Student Hire/Assignment","descriptionHtml":"<a href=\"https://wikis.utexas.edu/pages/viewpage.action?pageId=299042911\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">DOWNLOAD THE REQUIRED SPREADSHEET HERE </a>","callToAction":"Student Hire/Assignment","introHtml":"For hiring undergraduate and graduate students. This is not for full-time employees.","icon":13390,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13390","groups":[11],"key":""},{"id":"75","name":"Suggestion/Comment Submission","descriptionHtml":"","callToAction":"Suggestion/Comment Submission","introHtml":"","icon":13422,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13422","groups":[15],"key":""},{"id":"29","name":"Technology Purchase","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Technology+Purchase\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Technology Purchase Form</a>","callToAction":"Technology Purchase","introHtml":"Technology purchase request","icon":13423,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13423","groups":[16,36],"key":""},{"id":"71","name":"Transfer Employee to New Supervisor","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Transfer+Employee+to+New+Supervisor\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Transfer Employee to New Supervisor Form</a>","callToAction":"Transfer Employee to New Supervisor","introHtml":"To request transfer of an employee to a new supervisor. If the employee has received a new position through the application and interview process please submit this request using the Onboarding form.","icon":13387,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13387","groups":[11],"key":""},{"id":"145","name":"Travel Change Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Travel+Change+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Submit Travel Change Request</a>","callToAction":"Travel Change Request","introHtml":"This is to request a CHANGE to date or destination to an EXISTING RTA. DO NOT SUBMIT NEW RTA REQUESTS.","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[45],"key":""},{"id":"84","name":"Update Job Description Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Update+Job+Description+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Update Job Description Request</a>","callToAction":"Update Job Description Request","introHtml":"Update current employee's job description.","icon":13391,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13391","groups":[11],"key":""},{"id":"62","name":"UTEMP Hire Request","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/UTEMP+Hire+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete UTEMP Hire Request Form</a>","callToAction":"UTEMP Hire Request","introHtml":"This form is for UTEMP hire requests ONLY.","icon":13390,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13390","groups":[11],"key":""},{"id":"70","name":"Vendor Set up Request - PIF and Direct Deposit","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Vendor+Set+up+Request+-+PIF+and+Direct+Deposit\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Vendor Set up Request - PIF and Direct Deposit Form</a>","callToAction":"Vendor Set up Request - PIF and Direct Deposit","introHtml":"Use this form to have a vendor or individual added to the vendor system or request direct deposit for a vendor.","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[9],"key":""},{"id":"26","name":"1403 Scholarship Awarding Form","descriptionHtml":"<a href=\"https://utexas-provost-issues.atlassian.net/servicedesk/customer/portal/2/article/246415361\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PLEASE READ our 1403 Scholarship FAQ</a>","callToAction":"1403 Scholarship Awarding Form","introHtml":"THIS FORM IS NO LONGER IN USE. You can now issue 1403 students via SS1","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[],"key":""},{"id":"66","name":"Amazon Purchase","descriptionHtml":"","callToAction":"Amazon Purchase","introHtml":"To request purchases via Amazon.","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[],"key":""},{"id":"63","name":"Billing","descriptionHtml":"","callToAction":"Billing","introHtml":"When requesting that employees or outside entities be billed or be sent an invoice","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[],"key":""},{"id":"146","name":"Cash Advance Request","descriptionHtml":"","callToAction":"Cash Advance Request","introHtml":"","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":13352,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13352","groups":[],"key":""},{"id":"72","name":"Exception Request","descriptionHtml":"Exception requests are required in order to move forward with postings.","callToAction":"Exception Request","introHtml":"For requesting a position be backfilled by a current employee.","icon":13387,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13387","groups":[],"key":""},{"id":"68","name":"GAAF","descriptionHtml":"","callToAction":"GAAF","introHtml":"","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[],"key":""},{"id":"43","name":"General Admin Request","descriptionHtml":"","callToAction":"General Admin Request","introHtml":"For General EM Help Questions and Concerns.","icon":13422,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13422","groups":[],"key":""},{"id":"79","name":"Performance Appraisal Submission","descriptionHtml":"<a href=\"https://wikis.utexas.edu/display/embusinessservices/Performance+Appraisal+Request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Complete Performance Appraisal Submission </a>","callToAction":"Performance Appraisal Submission","introHtml":"This is for submission of yearly performance appraisals.","icon":13389,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13389","groups":[],"key":""},{"id":"48","name":"Refunds","descriptionHtml":"","callToAction":"Refunds","introHtml":"For refunds for application fees","icon":13344,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13344","groups":[],"key":""},{"id":"192","name":"RTA Travel Request Form","descriptionHtml":"","callToAction":"RTA Travel Request Form","introHtml":"For RTA REQ Travel Requests","icon":13403,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13403","groups":[],"key":""},{"id":"80","name":"Scholarship Creation Request","descriptionHtml":"","callToAction":"Scholarship Creation Request","introHtml":"","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[],"key":""},{"id":"81","name":"Scholarship Posting Request","descriptionHtml":"","callToAction":"Scholarship Posting Request","introHtml":"For requesting electronic posting of scholarship funds to outside scholarship account.","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[],"key":""},{"id":"234","name":"Travel Reimbursement Request","descriptionHtml":"","callToAction":"Travel Reimbursement Request","introHtml":"REQ forms from the travel reimbursement forms to be processed by the business team","icon":13403,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13403","groups":[],"key":""},{"id":"65","name":"UT Market Cart Purchase","descriptionHtml":"","callToAction":"UT Market Cart Purchase","introHtml":"","icon":13409,"iconUrl":"https://utexas-provost-issues.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13409","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Accounting and Finance"},{"id":11,"name":"Human Resources"},{"id":36,"name":"IT and Technology"},{"id":16,"name":"Purchasing and Contracts"},{"id":45,"name":"Travel"},{"id":13,"name":"Operations and Mailroom"},{"id":17,"name":"Scholarship Services"},{"id":15,"name":"Suggestions? 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